Shipping & returns

Last updated September 25, 2026

Production

Every button and sticker is pressed to order, so nothing is sitting on a shelf. Most orders are pressed within 1–3 business days of payment. Large custom orders (100 buttons or more) can take longer. If yours will, we'll email you with a date before we start. Business days are Monday to Friday, not counting holidays.

Shipping

• We ship within the United States only, by USPS Ground Advantage unless we tell you otherwise.
• Shipping is free when your merchandise subtotal is $30 or more. Under that, checkout shows the live USPS rate for your address before you pay.
• USPS usually delivers 2–5 business days after we hand the package over.
• When your order ships, we email you a tracking number. Signed-in buyers can also see it on their account page.
• Check your address at checkout. If a package comes back to us because the address was wrong, we'll reship it once you pay the new postage.

UGA sorority house drop-off

UGA chapter members can pick house drop-off at checkout for a flat $2, at any order size. Drop-offs run weekly: Order by Wed 9pm, at the house Friday. Checkout shows your exact date. There's no drop-off on some breaks and holidays, and then it's the next Friday. We label it with the name on your order and email you once it's at the house. Drop-off orders also need a phone number, in case we need to reach you on the day. Once we've handed it to the house, it's delivered.

Cancelling an order

You can cancel for a full refund until we start pressing. Email orders@mycampusmerch.com with your order number as soon as you can. Once your order is in production it can't be cancelled, because it's being made just for you.

Returns

Everything is made to order, so we don't take returns or exchanges if you change your mind, order the wrong size or pick the wrong design. Please check the size, design and count before you pay.

If something's wrong

If your order arrives damaged or misprinted, or isn't what you ordered, we'll re-press those items for free. You don't need to send anything back.

• Email orders@mycampusmerch.com within 14 days of delivery, with your order number and a photo of the problem.
• If tracking shows your package as delivered but it never reached you, email us within 14 days and we'll work it out with USPS and you.
• For custom orders, we press the artwork you upload. Low resolution, spelling mistakes or colors that were in the file you sent aren't defects. If we think your file will print badly, we'll email you before we press it.

Refunds

Refunds go back to your original payment method through PayPal. We usually send them within 5 business days of approving one. It can then take a few more days for your bank or card to show it.

Payment holds

If PayPal puts a payment on hold, or you open a dispute or chargeback, we pause the order until it's settled. We'll email you if that delays it.